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FAQ

  • Where is Emeralds Brand based?
    We are based in Minneapolis, MN.
  • How long will it take me to get my order?
    For standard shipping, you should receive your order within 4-5 business days.
  • Why is my shipment delayed?
    We appreciate your patience and apologize for any delay. While we are still fulfilling orders ontime, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via USPS and may be delayed. Keep an eye on your email for delivery updates.
  • Can you ship internationally or process international credit cards?
    At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
  • How can I pay for my order?
    Emeralds Brand currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
  • How do I take care of my clothing item(s)?
    Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat. ·Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt. ·Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look. ·Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary. ·Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
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